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Purchasing & Returns

Return Policy

CleanX Cleaning Supplies’ Customer Satisfaction Policy means we want you to be satisfied with your purchase.

•         If you are unhappy with a product we have recommended, you can return it within 14 days.
•         We are will either replace or refund.
•         Refunds are issued in the same tender as the original purchase, e.g. credit card accounts will be credited for payments made via credit card.

When returning goods, please include/forward:

•        Contact details
•        Proof of purchase, e.g. receipt and/or original order number.
•        If applicable, credit card details to enable us to apply the refund,
  or charge freight (less handling) on exchanged items.

Please note:

·         For your own security DO NOT provide your credit card details via email.

·         You are responsible for postage on returned stock.

Freight Charges

• Goods purchased may be delivered freight free in the greater Brisbane area where to total value purchased is greater than $150.00 Ex-GST.
• This offer does not include goods advertised as "on-special" or discounted below our normal retail price.
• For deliveries to Gold Coast, Sunshine Coast, or other locations outside the Brisbane area please contact us for freight costs.
• We reserve the right to review any freight charges for orders placed on the web site prior to dispatch and change the freight charge at our discretion. 
• You will be notified of any changes prior to dispatch.

We also welcome your comments on how we can improve our range and quality of products, so please do not hesitate to contact us with your feedback.